The Thinking Process

Instead of giving Rogo straight answers every time Jonah prompted him
with questions that would trigger his mind to ask the right questions. Once the right question is asked then Rogo every time could find the answers. To start with simple question like "what is the goal of the company" was asked. With a few wrong turns they even found the 3 most critical measurements in the plant they need to focus on, they are THROUGHPUT, INVENTORY and OPERATING EXPENSE.